YOUR RIVIERA MOVE-IN EXPERIENCE

A smooth move‑in sets the tone for your entire residency. Here’s exactly what to expect so you can settle in with confidence.

1. After Your Application Is Approved
Once you’re approved, we’ll reach out to confirm your move‑in date. After that:
  • Your digital lease will be emailed to each resident for independent signature
  • Please sign within 24 hours
  • Submit your full security deposit via cashier’s check or money order
    • All move‑in funds must be certified. Personal checks are only accepted after move‑in.
  • All funds listed on your lease must be received before keys can be released

2. Renters Insurance & Utility Setup
  • Renters insurance is required for all residents
  • Before move‑in, transfer utilities into your name with San Diego Gas & Electric
  • If you’re leasing a single‑family home, also contact the City of San Diego Water Utility
  • Utilities must be transferred promptly—services shut off within 7 days if not assumed, and reactivation becomes the resident’s responsibility

3. Picking Up Your Keys
Keys are available Monday–Saturday, 9am–5pm.
At pickup, you will:
  • Sign a key agreement
  • Receive keys and any applicable garage remotes (one set per resident)
  • Receive your move‑in checklist
Please return the checklist within one week so we can address any issues and ensure you aren’t charged for pre‑existing damage. Riviera documents every property with detailed photos prior to your arrival, and you’ll receive a link to view them after move‑in.
If the checklist isn’t returned, we’ll assume no exceptions were noted.

4. Your Resident Portal
Once you’re settled in, your portal unlocks full access to:
  • Online rent payments (one‑time or recurring)
  • 24/7 maintenance request submission
  • Real‑time updates on request status—from received to scheduled to completed


​WE'RE HERE TO HELP!

If you have any questions at any point in the process, our team is ready to assist.